A parent’s guide to the daily tutor limit
Priya Menon ·
Every plan includes a number of tutor questions a day, along with a number of new practice questions and some voice time. Those are what change between plans, and they are what parents ask about most, so they are worth explaining plainly.
What counts, and what does not
Each thing is counted by itself. A typed question to the tutor counts as one tutor question. Sharing the screen and asking about it counts as one Point & Ask. Asking for a new quiz or exam counts the questions the tutor writes for it. Voice is counted in minutes. Taking a quiz or exam is never counted: a student can sit the papers they have as often as they like, on every plan including the free one.
That split is deliberate. We would rather a student practised more, not less, so doing the work is the part with no ceiling on it.
When the count resets
At midnight, every day. Running out at nine in the evening is not a problem that needs solving with a bigger plan; it usually means the day went well.
How to tell whether you need more
- Running out occasionally, near exams: the plan is fine
- Running out most days before homework is done: the next plan up will help
- Barely using it: the free plan is doing its job, stay there
A downgrade takes effect at the end of the period you have already paid for, so trying a bigger plan during exam season and stepping back down afterwards costs nothing extra.